House Attendant-Lobby Associate

4 weeks ago

Palm Coast, Florida, United States Aimbridge Hospitality Full time
Job Summary

Versión en español disponible a pedido.

The House Attendant-Lobby responsibilities include cleaning and maintaining the appearance of the public areas of the hotel. Responsibilities may include (as dictated by hotel vertical): deep cleaning of assigned areas, setting-up and maintaining complimentary hotel lobby functions, including the coffee service and nightly concierge events, cleaning and setting-up meeting room functions, delivering service items to guest rooms upon requests from the front desk, and driving shuttle van when needed (property specific).

Responsibilities

  • High School diploma or equivalent and/or experience in a hotel or a related field preferred.
  • Must have a valid driver's license for the applicable State and an acceptable MVR (Motor Vehicle Driving record) (property specific-driving).
  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must work well in stressful high-pressure situations.
  • Must maintain composure and objectivity under pressure.

Requirements

  • Approach all encounters with guests and associates in a friendly service-oriented manner.
  • Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
  • Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
  • Clean/Buff floors daily according to hotel standards.
  • Shampoo carpets in the public areas according to hotel standards.
  • Shampoo furniture as needed according to hotel standards.
  • Clean Public restrooms and ensure maintenance on a regular basis/as needed throughout the shift.
  • Handle all requests for luggage assistance at check-in/our in a friendly efficient and courteous manner.
  • Practice safe work habits to ensure safety to guests, fellow associates, and self.
  • Handle items for 'Lost and Found' according to Aimbridge Hospitality standards.
  • At the end of the shift, turn in all keys and assignment sheets to the Housekeeping or Front Office.
  • Complete daily assignment check list and submit to supervisor at the end of the day.
  • Be familiar with Aimbridge Hospitality policies and house rules.
  • Ensure that associates are at all times attentive, friendly, helpful, and courteous to all guests, managers, and all other associates.
  • Put all equipment away properly after usage according to Aimbridge Hospitality standards.
  • Have knowledge of and assist in all emergency procedures during the overnight shift.
  • Clean and dust floors daily according to Aimbridge Hospitality standards.
  • Maintain hotel equipment in proper working order.
  • Maintain storage of hotel equipment in proper area.
  • Clean guestrooms as needed.
  • Complete special projects as assigned by the Housekeeping Manager.
  • Attend meetings as required by management.
  • Perform any other duties as requested by management.

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