Operational Excellence Director

5 days ago


Philadelphia, Pennsylvania, United States Compass Group, North America Full time

About the Company

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Compass Group, North America is a leading provider of food and support services to healthcare and education facilities. Our commitment to excellence and customer satisfaction has earned us a reputation as a trusted partner in the industry.

About the Job

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We are seeking an experienced Regional Director of Operations to join our team. As a key member of our leadership team, you will be responsible for overseeing the operational efficiency and client satisfaction across designated accounts in the region. Your responsibilities will include spearheading program implementation, managing profit and loss, nurturing client relationships, and providing operational support to unit managers.

Responsibilities

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  • Oversee and optimize programs in Facilities Services Management, Financial Management, Human Resources, Sales, Contract Administration, and Client Customer Satisfaction to ensure excellence across all operational domains.
  • Strategically plan and coordinate the implementation of programs and operational activities within regional accounts, driving efficiency and efficacy.
  • Conduct comprehensive reviews and evaluations of existing programs at each unit, ensuring alignment with corporate standards and facilitating continuous improvement initiatives.
  • Meet with Regional Vice President to provide detailed monthly progress reports on the region's performance enabling informed decision-making and strategic alignment.
  • Cultivate and nurture strong client relationships, consistently aspiring to maintain high levels of customer satisfaction that guarantee account retention and foster long-term partnerships.

Requirements

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  • Bachelor's Degree preferred or equivalent experience.
  • 5+ years responsibility at a regional manager level or ten years as a director level in facilities management.
  • Contract management experience in a Business and Industry or education or healthcare institution preferred.
  • Valid driver's license and clean driving record, ensuring safe operation of company vehicles in accordance with traffic laws and conditions.
  • Extensive travel required in this position.

Compensation and Benefits

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The salary range for this position is $125,000 - $148,000 annually, depending on experience. In addition to a competitive salary, we offer a comprehensive benefits package, including medical, dental, vision, life insurance, disability insurance, retirement plan, paid time off, holiday time off, associate shopping program, health and wellness programs, discount marketplace, identity theft protection, pet insurance, commuter benefits, and employee assistance program.

About Compass Group USA

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Compass Group is an equal opportunity employer committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.



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