Service Delivery Manager

7 days ago


Durant, Iowa, United States Dynamic Workforce Solutions Full time

We are seeking a highly skilled Service Delivery Manager to join our team at Dynamic Workforce Solutions. This is a unique opportunity for an experienced professional to make a significant impact on our operations and contribute to the growth of our organization.

Job Summary

The Service Delivery Manager will oversee the implementation and management of our service delivery model, ensuring effective coordination between teams and stakeholders. This role requires strong leadership, project management, and communication skills, as well as the ability to analyze data and drive business outcomes.

Responsibilities
  • Coach, lead, and develop Workforce Center teams to meet operational requirements.
  • Implement and reinforce customer flow and service standards across partner organizations.
  • Ensure effective triaging of customers, managing referral processes, and achieving desired outcomes between programs.
  • Oversee inbound and outbound phone systems, ensuring proper routing for customer satisfaction.
  • Spearhead the integration of Language Line Services, providing professional interpretation and translation services to diverse customer groups.
  • Manage facilities and safety, addressing cleanliness issues and repairs in a timely manner.
  • Ensure adequate and quality coverage of the AJC computer lab/Resource Room, focusing on customer flow and satisfaction.
  • Develop comprehensive, tactical strategies and goals to implement a strong service delivery model, improving efficiency and effectiveness while representing the local brand.
Requirements
  • A Bachelor's Degree in Business Administration, Psychology, Social Services, or a related field required, or equivalent experience.
  • Minimum of five years of experience working in a service industry, with a minimum of three years in a supervisory and operations management capacity.
  • Strong business knowledge of customer service best practices and performance management.
Additional Requirements

A valid driver's license and adequate vehicle insurance coverage are mandatory.

This is an exciting opportunity for a motivated professional to join our team and contribute to our mission. If you possess the necessary skills, experience, and passion for delivering exceptional service, we encourage you to apply.


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