Customer Experience Specialist

22 hours ago


San Diego, California, United States Crate & Barrel Full time

About Us

Crate & Barrel is a home furnishings retailer that offers high-quality, sophisticated design at an approachable price. We are committed to providing our customers with an engaging and collaborative work environment.

Job Summary

We are seeking a Customer Experience Specialist to join our team. As a Sales Associate, you will be responsible for meeting and exceeding daily sales goals, becoming an expert on our products, answering customer questions, and maintaining a clean and organized sales floor.

Main Responsibilities

  • Demonstrate and model selling skills, customer service, merchandising, and teamwork
  • Support the management team in leadership, training, and promotion of teamwork throughout the sales floor and stockroom
  • Ensure full understanding of all products and have a continued awareness of the most current information available
  • Maintain an awareness of current advertising, promotions, and catalogs as well as the status of merchandise
  • Model company standards in customer service by providing gracious, quick, and efficient service with a sense of fun to all customers
  • Maintain floor coverage; follow posted schedules with regard to counter assignments
  • Focus on promoting sales and meeting sales goals
  • Demonstrate creative problem-solving selling skills to maintain a solutions-oriented focus
  • Promote a strong sense of teamwork by working together effectively, respectfully, and efficiently with all associates
  • Model and reinforce company customer service standards
  • Actively engage customers and remain attentive to customer needs
  • Assist customers with merchandising selections and provide gracious and efficient service

Requirements

To be successful in this role, you should possess:

  • Customer service experience preferred; retail experience preferred
  • Good reading and written language skills (English), good communication skills, basic arithmetic, and interpersonal skills
  • Ability to move and/or lift up to 50 lbs; heavier product with team assist

Availability

We are looking for individuals who can work flexible hours on weekdays, evenings, and weekends. Part-time roles require availability to work two or more weekend days (Friday, Saturday, and/or Sunday) and at least one weekday or night.

Compensation

The estimated salary for this position is between $15.50 and $22.50 per hour, with opportunities for bonuses, sales incentives, and long-term incentives. The Company is deeply committed to working with and providing reasonable accommodations to individuals with disabilities.



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