Operations Supervisor

5 days ago


Colorado Springs, Colorado, United States HomeSafe Alliance Full time

Job Title: Operations Supervisor

Job Summary: We are seeking an experienced Operations Supervisor to lead our global team of coordinators handling international household goods moves. The ideal candidate will have a strong background in logistics, excellent communication skills, and the ability to foster a team-oriented work environment.

Key Responsibilities:

  • Team Leadership: Manage a team of coordinators handling international activities, including pre-move processes, delivery of origin or destination services, and financial performance monitoring.
  • Logistics Expertise: Foster positive relationships with international suppliers, including transporters, consolidators, and customs brokers.
  • Customer Satisfaction: Liaise with Customer Care counterparts to ensure service excellence is rendered to customers moving under the GHC.
  • Compliance: Monitor international operations and perform coordination to ensure compliance with the GHC PWS requirements and key performance indicators are achieved or exceeded regularly.

Requirements:

  • Must be a U.S. citizen due to contractual requirements.
  • Undergraduate degree or equivalent experience in lieu of education.
  • Minimum 5+ years directly related experience in General Freight Forwarding, preferred HHG Moving.
  • Ability to read, interpret documents, and apply safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to prepare routine reports and correspondence.

Benefits:

  • Medical, Dental, and Vision Insurance.
  • Paid time off (PTO) for newly hired employees.
  • 401(k).
  • Health and Wellness Programs.
  • Disability, Life, and AD&D insurance.
  • Employee Support program.
  • Family Support: Bright Horizons, child and elder care services.
  • Teladoc Medical Experts, second opinion program.
  • Travel Accident & Medical.
  • TRICARE Supplement Plan.
  • Voluntary Benefit Plans.

Work Environment: This position is fully remote / work from home. HomeSafe will supply appropriate equipment; high-speed internet is required.



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