Dermatology Clinic Coordinator

1 month ago


Berkeley, California, United States Berman Skin Institute Full time
About the Role

We are seeking a highly skilled and customer-focused Patient Services Representative to join our team at Berman Skin Institute. As the first point of contact for our patients, you will play a vital role in ensuring a positive and memorable experience for our clients.

Key Responsibilities
  • Provide exceptional customer service to patients, family members, physicians, and clinic staff
  • Communicate effectively with back office personnel to ensure timely and detailed patient care
  • Provide education to patients about our medical and cosmetic procedures
  • Collect and update patient insurance and demographic information
  • Verify health plan eligibility
  • Schedule patient appointments using our electronic medical record system
  • Manage multiple phone lines and respond to patient inquiries
  • Perform basic end-of-day accounting tasks, including daily deposits and credit card payments
  • Prepare patients for examinations and procedures
  • Explain treatment procedures, medications, and wound care instructions to patients
  • Schedule appointments for patients and contact medical facilities to schedule tests and admissions
  • Inventory and assess the need for office supplies
  • Assist physicians in patient, employee, or visitor medical emergencies and ensure proper documentation
Requirements
  • Two years' experience in an outpatient setting as a medical office phone receptionist preferred
  • High school diploma or equivalent
  • Excellent interpersonal, organizational, and customer service skills
  • Ability to communicate effectively in the English language
  • Availability to work some Saturdays
Benefits
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Paid time off
  • Retirement plan
  • Health Savings Account


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