Senior Manager of Scam Policy and Compliance

3 weeks ago


Wilmington, Delaware, United States Hispanic Technology Executive Council Full time

The Senior Manager of Scam Policy and Compliance will be responsible for leading efforts to manage scam policies and communications across various lines of business. This role will involve partnering closely with the 3rd party fraud organization on fraud/scam processes and procedures, providing direction based on the latest scam defect analysis, and driving Citi towards a Best-in-Class preventative and detective environment towards addressing scams and customer liability.

Key Responsibilities:

  • Partner with the 3rd party fraud organization to develop and implement effective fraud/scam processes and procedures.
  • Provide direction and guidance to Operations and Analytics teams based on the latest scam defect analysis.
  • Work with Operational Risk, Internal Audit, and Compliance teams to identify and evaluate the effectiveness and gaps of scam controls.
  • Lead a team of Scam Policy team members to accomplish the goal of mitigating customer/bank losses tied to scam activities.
  • Influence and drive new in-house tools/processes or external vendors to help mitigate scam risks.
  • Develop and articulate analytical frameworks to solve business challenges related to scams and fraud.
  • Extract actionable insights based on analysis of customer behavior.
  • Lead and develop reporting subordinates, especially around developing sound analytical approaches to solve scam concerns.
  • Drive innovative thinking about leveraging new tools/methods to transform the analytical capability of the organization.
  • Understand regulatory implications and develop mitigation/opportunity strategies.
  • Ensure robust quality control in the analytical processes.
  • Cross-functional leadership (communication and influencing) to drive towards common goals.

Qualifications:

  • 10+ years of experience in financial services and fraud.
  • Ability in strategic thinking and the ability to frame business problems.
  • Excellent analytical, technical, and/or statistical skills with proven ability to translate large volumes of data.
  • An influencer who communicates clearly and frequently to both technical analysts and non-technical business leaders.
  • Intellectually curious, consistently seeking and developing new opportunities.

Education:

  • Bachelor's/University degree, Master's degree preferred.

This role requires a strong understanding of scam policies and procedures, as well as the ability to lead and manage a team of professionals. The ideal candidate will have a proven track record of success in fraud prevention and risk management, and will be able to drive innovation and improvement in the organization's analytical capabilities.



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