E-Commerce Team Lead Position for Thriving Retail Department
7 days ago
About the Role:
Goodwill of Western & Northern Connecticut is seeking an experienced and results-driven E-Commerce Shift Supervisor to lead our successful and growing E-Commerce department. As a key member of our team, you will be responsible for supervising staff, ensuring production and sales goals are met, and driving revenue growth.
Responsibilities:
- Supervise and train floor staff in E-Commerce operations, monitor performance, and provide feedback to improve productivity.
- Assist the E-Commerce Manager in resolving customer inquiries, addressing concerns, and providing exceptional customer service.
- Develop and implement effective listing strategies to generate maximum revenue from collectibles, utilizing above-average knowledge of products.
- Maintain a clean and organized work environment, adhering to Goodwill's high standards.
- Collaborate with stores to ensure product quality and quantity, promoting efficient supply chain management.
- Troubleshoot problem orders and customer complaints, resolving issues promptly and professionally.
- Monitor shelves and facilities, implementing strategies to optimize inventory and improve sell-through rates.
- Pull and prepare items for shipment, meeting deadlines and ensuring accurate packaging.
- Foster a positive and inclusive team culture, promoting cooperation, and sharing knowledge and expertise among employees.
Requirements:
- Demonstrated experience in E-Commerce operations, preferably in a retail or similar environment.
- Knowledge of jewelry or different types of collectibles, with a proven track record of generating revenue from these products.
- High school diploma or equivalent required; associate's or bachelor's degree in a relevant field preferred.
- Basic computer skills, including proficiency in Microsoft Office Suite and familiarity with digital cameras.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and customers.
- Ability to lift over 40 pounds, stand for extended periods, and perform other physically demanding tasks as required.
What We Offer:
- A competitive salary of approximately $55,000 per year, based on industry standards and market conditions.
- A comprehensive benefits package, including health, dental, and vision insurance, as well as ancillary benefits like long-term disability and life insurance.
- Generous paid time off, including two weeks' vacation, four personal days, and seven sick days.
- Ongoing training and professional development opportunities to enhance your skills and career prospects.
- A dynamic and supportive work environment that values diversity, equity, and inclusion.
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