Digital Sales Experience Manager
3 weeks ago
Unlock Your Potential at OpenText
Join a global leader in information management where innovation, creativity, and collaboration thrive. As a member of our team, you'll partner with top companies, tackle complex issues, and contribute to projects shaping the future of digital transformation.
Your Impact
This role is pivotal in enhancing the eCommerce experience for OpenText Consumer brands, including Webroot and Carbonite. You'll identify and execute strategic testing in high-impact areas, driving significant improvements in our online sales presence.
Successful candidates will possess a blend of technical acumen, industry expertise, and cross-functional leadership to dramatically enhance the digital shopping experience, boost conversion rates, and create a cohesive sales journey for direct Consumer eCommerce.
What the Role Offers
- Drive the creation of superior digital experiences.
- Lead a test-and-learn strategy that:
- Enhances the consumer experience, improving ecommerce conversion, retention, and expansion.
- Promotes a culture of innovation through rigorous testing and feedback.
- Collaborates with key cross-functional team members to develop hypotheses and test plans aligning with business objectives.
- Utilize key learnings to drive product, customer portal, and website roadmap requirements and improvements.
- Data-Driven Optimization:
- Analyze sales flow performance and identify opportunities for improvement using strong quantitative skills.
- Analyze and interpret test and performance data.
- Monitor and report on key performance metrics, such as conversation rates and bounce rates, and implement data-driven strategies to optimize the sales journey.
- Communicate strategy and results, providing regular updates on key performance metrics, achievements, and areas of improvement/growth.
What You Need to Succeed
- 8+ years of hands-on experience in Consumer eCommerce (DTC) sales user experience and conversion optimization.
- Superior analytical skills, with the ability to collaborate effectively with data teams to derive actionable insights.
- Expertise in web analytics tools, user behavior analysis, funnel analysis, and site performance tracking.
- Proficiency in website testing methodologies, statistical validation, and a deep understanding of conversion funnels, current Close Rate Optimization/Web practices, and tools.
- Excellent communication skills, with the ability to convey technical and complex information to broader stakeholders and executive leadership.
- Strong business judgment and the ability to identify, prioritize, and articulate high-impact initiatives.
- Experience with SAAS models/subscription products required.
One Last Thing
OpenText is more than just a corporation; it's a global community where trust is foundational, the bar is raised, and outcomes are owned. Our commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy, which promotes a respectful and empowering environment for employees of all backgrounds.
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