Customer Experience Ambassador

7 days ago


Schaumburg, Illinois, United States Dave & Buster Full time
Lead the Way to Unparalleled Guest Experiences

Are you a charismatic leader with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments and excel at building strong relationships with guests and colleagues alike?

We are seeking an experienced Captain to join our team at Dave & Buster's, where you will be responsible for ensuring every guest has a memorable experience from start to finish. With your warm smile, infectious energy, and natural ability to communicate effectively, you will set the tone for an unforgettable visit.

About the Role:

  • As a key member of our front-of-house team, you will serve as the initial point of contact for guests, providing them with a warm welcome and setting the standard for excellent service.
  • You will work closely with our management team to develop and implement strategies that drive engagement, loyalty, and retention among our valued customers.
  • Using your exceptional communication skills, you will guide guests through their entire experience, ensuring they feel supported, informed, and entertained throughout their visit.
  • In this role, you will be responsible for enforcing house policies and maintaining a safe and secure environment for all guests and employees.

The Ideal Candidate:

  • Is a natural people person with outstanding interpersonal and communication skills.
  • Has prior experience in a customer-facing role, preferably in the hospitality or entertainment industry.
  • Excels in fast-paced environments and can work well under pressure.
  • Is passionate about delivering exceptional customer experiences and driving business growth.

What We Offer:

  • A competitive salary range of $15 - $17 per hour, depending on experience.
  • A dynamic and supportive work environment that encourages collaboration and creativity.
  • Opportunities for career advancement and professional development within a rapidly growing company.
  • A comprehensive benefits package, including medical, dental, vision, 401(k), and more.

About Us:

Dave & Buster's is a leading entertainment destination that offers an unparalleled combination of food, drinks, games, and fun. Our mission is to provide an unforgettable experience for every guest, every time. If you're a driven individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.



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