Customer Service Specialist

1 week ago


Shamokin, Pennsylvania, United States PharmaCann LLC Full time

About Us

PharmaCann, a leading provider of cannabis-based products, is expanding its team and seeking an experienced Customer Service Specialist to join our rapidly growing operation.

Job Description

The successful candidate will be responsible for creating exceptional customer experiences, promoting compliance, and executing visual standards at our retail location. This role requires a strong willingness to educate customers about cannabis and drive repeat business through local networking and data capture.

Main Responsibilities:

  • Meet and exceed personal sales volume and key performance indicator (KPI) goals.
  • Maintain up-to-date knowledge on products and industry regulations, including cannabis laws and policies.
  • Proactively answer customer questions, ensuring product knowledge and usage understanding.
  • Execute high customer experience standards, including world-class culture and industry-leading customer engagement.
  • Accountable for accurately utilizing the point-of-sale system and maintaining accurate register transactions.

Requirements:

  • Minimum 21 years old (or as required by state regulations)
  • High School diploma or equivalent required
  • 2+ years of experience in customer service in a fast-paced retail environment
  • Strong analytical skills, intermediate-level math skills, and proven expertise in managing a register
  • Exceptional customer service skills, dynamic interpersonal and communication skills, and a self-motivated individual with a valid driver's license

Estimated Salary: $40,000 - $60,000 per year

Benefits:

  • Competitive salary range
  • Opportunities for professional growth and development
  • Dynamic work environment with a passionate team

Location: Illinois, New York, Massachusetts, Ohio, Pennsylvania, Maryland, Colorado, or Michigan



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