Program Director for Homeless Services

7 days ago


Tustin, California, United States Salvation Army Full time
Job Summary

We are seeking a Program Director for Homeless Services to oversee a team of specialized navigators at the Anaheim Emergency Shelter. The successful candidate will have experience in case management, supervision, and program development.

About the Role
  • Oversee a team of 5-7 navigators, providing guidance on maintaining caseloads, engaging residents, and reporting outcomes
  • Develop and implement program policies and procedures to ensure efficient operations
  • Maintain communication with the Program Supervisor, AES site staff, and Social Workers to coordinate services and assess resident needs
  • Conduct regular 1-on-1 meetings with navigators to review performance, set goals, and provide feedback
  • Facilitate bi-weekly navigator meetings and internal professional development trainings
ResponsibilitiesStaff Supervision and Recruitment
  1. Supervise and develop specialized navigators, ensuring they meet their role expectations
  2. Conduct individual supervision sessions to review cases, SMART goals, and development needs
  3. Facilitate or coordinate internal professional development trainings for navigators
  4. Assist in navigation staff candidate selection and interviews; support facilitation and/or coordination of new hire orientation and training
Reporting and Administrative Support
  1. Ensure accurate and timely reporting of program effectiveness and model outcomes
  2. Maintain data on groups facilitated by navigators and track staff call-outs and time-off requests
  3. Create weekly staff schedules to ensure adequate coverage and approve timesheets in a timely manner
  4. Work collaboratively with the Program Supervisor to gather or maintain programming services data
Requirements
  • Minimum GED or High School Diploma required; prior work experience in a shelter or recovery facility preferred
  • 2 years Case Manager experience within a mid to large team within homeless population and/or BSW or degree in related field with minimum 1 year of supervisory experience (preferred)
  • Strong knowledge of HMIS (preferred)
  • Must be in good physical health and mental health, capable of meeting the demand of the position
Preferred Skills and Qualifications
  • Driving Test and clean MVR check (Required)
  • Ability to communicate effectively and remain positively engaged with co-workers, community members, and guests in a trauma-informed manner
  • Able to thrive and adapt in a fast-paced, frequently changing environment
  • Must possess effective time management skills and be able to prioritize work and meet deadlines

The estimated salary for this position is $60,000 - $70,000 per year, depending on experience.


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