CNC Machine Tools Field Service Engineer
4 weeks ago
We are seeking a highly skilled Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for installing, commissioning, and maintaining Heller CNC machining centers. You will also provide technical support to clients, troubleshoot and repair complex mechanical and electrical systems, and analyze machine components for failure modes.
Key Responsibilities- Install and commission new Heller CNC machining centers
- Provide technical support to clients via phone or email
- Troubleshoot and repair complex mechanical and electrical systems
- Analyze machine components for failure modes
- Support the transportation of tooling and spare parts to customer sites
- Discuss and diagnose issues onsite with customers
- Request spare parts through the Aftermarket Sales group
- Document repairs on service reports
- Track and document expenses on expense reports
- Minimum 2-year degree in a business and technical field
- At least 5 years of hands-on experience with heavy metal removal product lines and processes
- Thorough understanding of electrical and mechanical systems commonly used on 3 and 5 axis milling machining centers with Fanuc 31i or Siemens 840D PL & SL controls
- Ability to conduct root cause analysis and create thorough and detailed service reports and records
- Professionalism while taking on challenging situations
- Ownership in meeting client goals
- Excellent planning and time management skills
- Ability to read and interpret blueprints
- Complete set of own tools appropriate to complete any required repairs
- Microsoft Office Product application capability (specifically Outlook, Word, Excel, and PowerPoint)
- General Safety training
- ISO 9001 Quality System Awareness training
- ISO 14001 Environmental Awareness training
- Lockout/Tagout training
- Heller Network training
- Job-shadowing with long tenured colleagues
- Assembly and Commissioning of machines within the USA or abroad
- Training in Germany by Heller Academy trainers
- Works in both office and plant environment
This is a challenging and rewarding role that requires a high level of technical expertise and professionalism. If you are a motivated and experienced Field Service Engineer looking for a new challenge, we encourage you to apply.
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