Retail Store Manager

4 weeks ago

Lincoln, Nebraska, United States Sun Tan City - JB and Associates Full time
Job Title: Retail Store Manager - Salon Director

At Sun Tan City, we're seeking a highly motivated and experienced Retail Store Manager - Salon Director to lead our team and deliver an exceptional client experience. As a key member of our management team, you'll be responsible for supervising and directing the workforce, ensuring client satisfaction, and driving company metrics.

Key Responsibilities:
  • Develop and coach employees to provide amazing client experiences.
  • Follow up swiftly on client concerns and issues.
  • Consistently set a positive example and demonstrate a calm demeanor during periods of high volume.
  • Display a client comes first attitude by holding team members accountable for quality client service.
  • Drive company metrics by developing action plans and directly motivating and instructing the salon team.
  • Manage with integrity and honesty, promoting the culture, values, and mission of Sun Tan City.
  • Plan, identify, communicate, and delegate responsibilities to team members to ensure smooth flow of operations.
  • Directly responsible for the cleanliness, maintenance, sanitation, and organization of the salon.
  • Manage salon staffing levels to ensure employee development and maintain salon operational requirements.
  • Adhere to applicable wage and hour laws for non-exempt team members and minors.
  • Utilize financial reports to identify and address trends and issues in salon performance.
  • Regularly conduct performance assessments, providing feedback and setting challenging goals to improve sales performance.
Requirements:
  • College education preferred, but not required.
  • Management and/or Sales experience required.
  • Basic Computer skills (ability to use Word, Excel, and Outlook).
  • Ability to manage effectively in a fast-paced environment, managing multiple situations simultaneously.
  • Strong knowledge of client service techniques and operational practices.
  • Strong problem-solving and organizational/planning skills.
  • Strong leadership skills, with the ability to coach and mentor while having knowledge of supervisory practices and procedures.
  • Team building skills.
  • Ability to prioritize and delegate.
Physical Requirements:
  • Ability to stand and walk for long periods of time.
  • Ability to bend at the waist to clean tanning equipment.
  • Ability to lift or assist in lifting items and heavy boxes.
  • Ability to bend down to pick up trash, towels, etc. from the floors.
  • Ability to perform salon cleaning functions including dusting, sweeping, mopping, scrubbing, etc.

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