Parts Sales and Customer Service Professional

7 days ago


Salem, Virginia, United States Berglund Ford Mazda Full time

Berglund Ford Mazda Overview


We are a well-established automotive group with 10 locations, representing 20 different brands throughout Southwest and Central Virginia.



Salary


The hourly rate for this position is competitive and includes commission. Vacation and paid time off are also provided after 90 days of employment.



Job Description



  • This role involves assisting customers with parts questions and orders, both in person and over the phone.
  • Providing accurate price quotes and maintaining a high standard of customer service are essential responsibilities.


Key Responsibilities



  • The Parts Counter Specialist oversees the parts sales process from start to finish.
  • They communicate with customers regarding parts status and collaborate with staff and customers in a professional manner.
  • Reading and understanding the parts catalog is necessary for locating parts.
  • Answering phone calls and providing price quotes and other information are key duties.
  • The specialist reviews body shop estimates to ensure ordered parts match the estimate and all pricing is accurate.
  • Pulling and filling orders from stock is another critical responsibility.
  • Maintaining weekly bin checks to guarantee stock accuracy is essential.
  • Notifying the parts manager of out-of-stock parts or materials needing immediate attention is necessary.
  • Locating out-of-stock parts and submitting emergency orders if required.
  • Receiving payment from retail customers or obtaining credit authorization.
  • Setting up orders for daily shipment, delivery, or pick-up.


Required Skills and Qualifications



  • A High School Diploma or equivalent is required.
  • Experience in auto parts sales is preferred.
  • Ford experience is an advantage.
  • Candidates must be able to work in a fast-paced environment.
  • Strong organizational and time management skills are necessary.
  • Ability to read and interpret documents such as safety rules, operating instructions, and procedure manuals.


Benefits



  • Hourly rate plus commission.
  • Vacation and paid time off after 90 days.
  • On-the-job training.
  • Career advancement opportunities across our 10 locations.
  • Health, dental, vision, life, and disability insurance.
  • 401(k) retirement plan.
  • Employee discounts on vehicle purchases and service.


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