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Healthcare Support Specialist

1 month ago

Albany, New York, United States Marquis Home Care Full time
Job Title: Part-Time Team Assistant

Marquis Home Care is seeking a detail-oriented and organized Part-Time Team Assistant to join our team. As a key member of our medical records workflow, you will be responsible for processing requests in Hixny, supporting the intake department, managing the reception desk, and ensuring prompt follow-up on home care orders.

Key Responsibilities:

  • Medical Records Workflow: Efficiently process and manage medical records to ensure accuracy, compliance, and confidentiality.
  • Hixny Requests: Handle requests in the Hixny system promptly and accurately, utilizing technical proficiency to navigate and fulfill requests.
  • Intake Department Support: Assist the intake department with administrative tasks, including data entry, scheduling, and communication with clients and healthcare providers.
  • Reception Desk Coverage: Provide professional reception duties such as answering phones, greeting visitors, and managing inquiries with a courteous and helpful demeanor.
  • Home Care Order Follow-Up: Monitor and follow up on home care orders to facilitate timely and effective service delivery, ensuring client needs are met promptly.

Qualifications:

  • Experience: Previous experience in reception, medical records, or healthcare administration is preferred but not required. We are willing to train the right candidate who demonstrates enthusiasm and a willingness to learn.
  • Skills: Strong organizational skills with the ability to manage multiple tasks efficiently. Excellent communication skills, both verbal and written, are essential. Proficiency in office software and the ability to learn new systems quickly.
  • Attributes: A proactive approach to problem-solving and a commitment to delivering high-quality service. Ability to work both independently and collaboratively within a team-oriented environment.