Patient Access Representative

3 days ago

Columbus, Ohio, United States Ohio County Hospital Full time

Job Overview

We are seeking a highly skilled Patient Access Representative to join our team at Ohio County Hospital. This is a challenging and rewarding role that requires excellent communication skills, attention to detail, and the ability to work effectively in a fast-paced environment.

About the Role

The Patient Access Representative will be responsible for completing a thorough admissions process of all inpatients and outpatients, ensuring accurate information collection, confidentiality, and compliance with HIPAA regulations and company policy.

Key Responsibilities

  • Primarily responsible for completing a thorough admissions process of all inpatients and outpatients
  • Exemplary customer service skills are crucial in this role
  • Must ensure that accurate information is collected, that they are always sensitive to the confidentiality of this information, and that patients are aware of their rights as determined by HIPAA regulations and company policy
  • Extensive Insurance experience/training is vital to success within this role
  • Employee will maintain compliance with state and federal regulatory body requirements regarding access services
  • Verifying Insurance Eligibility, Compliance, Point of Service estimates and collections are part of their responsibility
  • Will assist in the coordination, prioritization and completion of front-end patient registration activities ranging from pre-registration through discharge in the Patient Access Services Department
  • The representative will ensure patient insurance verification is accomplished and all requirements are met
  • Accurately completes patient registrations based on departmental protocols and standards, policies and procedures, and compliance with regulatory agencies
  • Calls patients to pre-register or confirm appointments
  • Prioritizes work for optimal reimbursement and to avoid financial risk to both patient and hospital
  • Ensures all insurance requirements are met prior to or on the date of service and informs patients of their financial liability and collects liability due
  • Identifies patients who require early financial counseling intervention
  • Ensures all uninsured patients are referred to a financial counselor as appropriate
  • Assist patients, guarantors and families with insurance questions in a professional manner and is responsible for escalating any unaddressed insurance benefit concerns to the department Financial Counselor
  • Maintains confidentiality of patient information, employee information and other information covered by regulations or professional ethics
  • Performs duties in support of the EHC Patient Access Mission Statement
  • Position requires self-motivated individual with demonstrated ability in time management who can handle high patient volumes and fast pace
  • Maintains thorough understanding of insurance, registration, scheduling, referrals, authorizations, and account follow-up
  • Maintains knowledge of multiple department system applications utilized by Patient Access
  • Familiar with and adheres to all state and federal regulations such as EMTALA, CMS, HIPAA, and JCAHO guidelines
  • Effectively communicates identified issues and concerns in a constructive and professional manner
  • Participates in generating ideas and solutions for improvements
  • Responds in a timely and appropriate way to verbal and written requests
  • Accurately searches the database to establish if patient is new or an established patient
  • Obtains required signature for release of information in a timely manner, adhering to policy and procedures
  • Completes registration by verification of information and insurance for established patient or entering information for new patient prior to discharge of patient
  • Reconfirms date of birth and legal spelling of the patient's name
  • Obtains appropriate signature(s) and scans all appropriate documents (Admission/Registration Agreement, Notice of Privacy Practice, and Important Message from Medicare, etc.)
  • Scans patient id and insurance cards
  • Makes every attempt to collect patient liability as appropriate and documents the response if not collected
  • Appropriately distributes registration paperwork according to departmental procedures
  • Schedules procedures/follow-up appointments
  • Communicates hospitals financial policies to all patients
  • Calls patients to pre-register or confirm appointments
  • Maintains appropriate monthly assurance accuracy rate as determined by the department
  • Maintains established departmental standards regarding productivity, quality, and collections

Requirements

  • High school diploma or GED
  • Required 2 years experience
  • Knowledge of Medicare, Medicaid, and other commercial payers (HMO, PPO) preferred
  • Associate or bachelor degree may be accepted in lieu of experience
  • Certified Healthcare Access Associate (CHAA) preferred
  • Typing skills with a minimum of 35 wpm and good communication skills

Benefits

We offer a competitive salary range of $45,000-$65,000 per year, depending on experience, plus benefits including medical, dental, vision, and 401(k) matching.

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