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Medical Support Supervisor
1 month ago
At Healthcare in Action, we deliver innovative medical care to patients experiencing homelessness through our street medicine approach.
This approach involves using a medically equipped van to provide medical care directly to people in need, in locations such as parking lots, encampments, and parks.
The Supervisor, Care Management will play a crucial role in enhancing patients' ability to manage their health and live independently by conducting care management activities, including assessment, planning, and implementing interventions that support success.
Responsibilities include:
- Developing individualized care plans utilizing evidence-based guidelines and clinical knowledge for clients by evaluating and conducting onsite visits, gathering assessment information, and identifying problems, goals, and interventions.
- Delivering ongoing care coordination/care management by coaching, educating, navigating, and referring to appropriate care and community-based resources.
- Assisting patients in taking an active role in managing health and social needs by coaching, using motivational interviewing, and educating about self-management tools and strategies.
- Coaching and supporting the Care Management team to do the same.
- Developing cross-functional relationships with housing and allied community agencies by attending appropriate meetings, working on-site, and structuring effective communication mechanisms.
- Leading Care Management team efforts to coordinate with patients' various care teams to identify barriers to care plans by sharing assessment information.
- Completing timely and accurate documentation in multiple computer systems to record assessment and corresponding documentation, including care plans and progress notes.
- Exhibiting strong interpersonal, critical thinking, and analytical skills through positive communication with clients, caregivers, care teams, and community agencies.
- Demonstrating excellent organizational, decision-making, and multi-tasking skills as demonstrated by problem-solving and successful outcomes.
Requirements include:
- Bachelor's Degree in Social Work, Gerontology, or a related field of study preferred, but not required.
- Master's Degree in Social Work, Gerontology, or a related field of study, preferred.
- 3+ years of people leadership with some direct supervision experience.
- 3-4 years of experience in homeless care management field with a bachelor's degree, or 2+ years of experience with a master's degree.
- Work with street outreach is a plus.
- Bilingual in English/Spanish preferred.
- Work is primarily in the field, must be willing to travel in San Fernando Valley. Bi-monthly office visits to Long Beach.
- Demonstrated knowledge of assessment, health, and functional problems of homeless older adults.
- Knowledge of community resources for seniors.
- Basic knowledge of related CMS and DHCS regulations.
- Strong interpersonal skills, including excellent written and verbal communication skills.
- Strong organizational skills: ability to multitask.
- Ability to appropriately maintain confidentiality.
- Strong analytical and critical thinking skills, required.
- Requires proof of Valid Driver's License.
- Must maintain minimum State Liability Insurance.
- Must have access to a vehicle.
What's in it for you?
- Base salary range: $64,000.00 to $102,400.00.
- An annual employee bonus program.
- Robust Wellness Program.
- Generous paid-time-off (PTO).
- 11 paid holidays per year, plus 1 additional floating holiday.
- Excellent 401(k) Retirement Saving Plan with employer match.
- Robust employee recognition program.
- Tuition reimbursement.
- An opportunity to become part of a team that makes a difference to our members and our community every day.
We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.
Healthcare in Action is proud to be an Equal Employment Opportunity and Affirmative Action workplace.
Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status, or any other status protected by law.
A background check is required.
