IT Support Specialist

4 weeks ago


Carlsbad, United States The Upper Deck Company Full time
Job Description

This IT support role is the first point of contact for IT issues at The Upper Deck Company. The ideal candidate will have strong troubleshooting skills and be proficient in resolving hardware and software issues on Windows and Mac operating systems.

Key Responsibilities:

  • Provide first-line support for IT issues reported by users.
  • Triage all help desk tickets and respond or escalate tickets as required.
  • Responsible for tickets involving issues and errors, new hire setup, and equipment deployment.
  • Provide on-site and remote support via phone or remote session.
  • Perform timely updates for workstation hardware and software upgrades as required.

Requirements:

  • A+ certification is preferred.
  • 2+ years of experience in troubleshooting computer hardware and software issues.
  • Knowledge of Microsoft technologies such as Office, Active Directory, and servers.
  • Knowledge of networking technologies such as IP, DNS, and DHCP.

What We Offer:

The Upper Deck Company is a worldwide sports and entertainment company that thrives on innovation and quality. We offer a fast-paced and dynamic work environment where you can grow and develop your skills.


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