Customer Service Lead

4 weeks ago


Maple Valley, Washington, United States MOD Pizza Full time
About MOD Pizza

MOD Pizza is a fast-casual pizza restaurant that is dedicated to serving high-quality pizzas in a welcoming and inclusive environment. We believe in creating a world that works for and includes everyone, and we're looking for talented individuals to join our team as Customer Service Leads.

Job Summary

As a Customer Service Lead at MOD Pizza, you will be responsible for directing the Squad Crew to deliver amazing pizzas and salads to our guests with radical style and personalization. You will set the example of what it means to serve, what it means to create a place and platform where everyone can experience pizza that is personal.

Key Responsibilities
  • Be an example of MOD values and behaviors and exemplify a service mindset through effective leadership
  • Help create a MOD vibe that our customers expect
  • Coach Shift Supervisors to keep the energy high and create a positive vibe on the shift
  • Demonstrate, train and coach Squad in all methods for accomplishing store tasks
  • Demonstrate knowledge of all Operational Standards and resources
  • Partner with General Manager to engage the board community of our restaurant
Required Qualifications
  • Minimum of 1 year of customer service or restaurant leadership
  • Experience successfully leading, coaching, training, and motivating front line employees
  • Ability to think strategically and act tactically
  • Ability to stay calm and focused in busy restaurant operations
  • Must be at least 18 years old
What We Offer

At MOD Pizza, we offer a competitive compensation package, including a starting wage of $19.00 per hour, plus an incredible tip share program. Our Restaurant Shift Supervisors average almost $4/hour in tip earnings. We also offer a range of benefits, including paid sick time, paid vacation, free pizza and salad, and beverages, pet insurance, discounted gym membership, free counseling sessions, medical/dental/vision/basic life/disability, and 401(k) retirement.

Why Join Our Team?

At MOD Pizza, we believe in creating a world that works for and includes everyone. We're a fair chance employer, and we're committed to providing opportunities for people from all backgrounds to join our team. We're a movement, not just a restaurant, and we're looking for talented individuals who share our values and are passionate about serving others.



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