Maintenance Coordinator

3 weeks ago

Milwaukee, Wisconsin, United States Penske Truck Leasing Co., L.P. Full time

Maintenance Coordinator Job Summary

The Maintenance Coordinator will play a vital role in supporting the branch's maintenance operational efficiency, effectiveness, customer satisfaction, and profitability. This position requires a strong focus on customer service and communication, as well as the ability to work collaboratively with internal and external customers.

Key Responsibilities:

  • Maintain Service Net Planner with PMs campaigns, repairs from drive-ins, call-ins, and 24/7 calls, and off lease/on lease.
  • Partner with Centralized PM Scheduling Operations and Outside RO Management teams to foster collaboration in support of the customer.
  • Greet customers at the location and provide quality phone service. Respond to customer inquiries regarding billing and scheduling.
  • Full oversight of inventory productivity at the branch(es) for timely service support while mitigating risk of inventory loss.
  • Maintain optimal inventory levels through ordering parts according to sourcing procedure ensuring suppliers deliver purchases defect-free and on-time through partnering with Centralized Parts Ordering on a daily basis.
  • Receive and store parts in an organized and easily accessible manner. Ensure that updates to PartsNet occur timely, complete frequent inventory cycle counts and ensure parts are available when needed.
  • Manage the new & used battery inventory and ensure that tires are on hand in the right quantity and specifications in an organized manner.
  • Ensure warranty items are shipped and are received on time, as well as follow-up on returns and warranty-grams in partnership with the warranty department.
  • Perform process analyses and reviews in areas such as Inventory, maintenance profitability, warranty campaigns, cycle counts, RO reviews and other areas. Investigate and recommend solutions and/or guidance to issues posing a risk to the drivers of profitability.
  • Use systems such as ServiceNet or AS400 to understand the operational dynamics for problem solving and process improvement.

Requirements:

  • High school diploma or equivalent required, degree preferred
  • Interpersonal and relationship building skills with an ability to collaborate with branch team members.
  • Competent written and verbal communication skills
  • 2 years+ experience in customer service and operations experience required
  • 2 years working in service and parts department preferred
  • Agile and quick learner, enjoys collaborative projects and continuous education
  • Advanced computer skills including Microsoft Word, Excel, Outlook and PowerPoint required
  • Regular, predictable, full attendance is an essential function of the job
  • Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.

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