Financial Transaction Processing Specialist

5 days ago


Dallas, Texas, United States OneSource Virtual Full time

About OneSource Virtual

OneSource Virtual (OSV) is a leading provider of Business-Process-as-a-Service (BPaaS) solutions for Workday. Founded in 2008, our company has helped over 1,000 customers achieve transformational success with innovative technology and services for HR, payroll, and finance.

Salary Range: $45,000 - $65,000 per annum

Job Description:

The Financial Transaction Processing Specialist will be responsible for processing customer tax and garnishment payments at various intervals, collaborating with customers in their Workday applications to meet their payment needs. This role requires excellent customer service skills and the ability to work in a fast-paced outsourcing environment.

Key Responsibilities:

  • Process daily tax payments, including California and Federal wires
  • Process daily garnishment distribution payments
  • Open tickets for daily payments to the Treasury department
  • Mail paper returns and checks
  • Research discrepancies from daily tax payments and positive pay
  • Accurately research and process refunded, returned, and/or stale-dated checks
  • Identify and communicate payment-related issues and trends
  • PAY and file all quarterly, monthly, and annual returns
  • Responsible for applying the Cash Collection function after quarter-end
  • Upload New York debit payments to agency
  • Assist specialists with research for missing filings and payments
  • Research and correct returned ACH payments and resubmit payments
  • Responsible for the creation of payfile IDs and W-2s
  • Review and process prior period adjustments (PPA)
  • Monitor overall activities of the pay function, including all payment activities in collaboration with key stakeholders to drive quality improvement
  • Provide timely and accurate information to customers by creating, researching, and resolving tickets, rejections, and inquiries
  • Ensure filing and mailing confirmations are updated in the system

Requirements and Qualifications:

  • High School Diploma
  • 3-5 years of related payroll and/or tax experience or 3-5 years of customer service/banking experience
  • Proficient in Microsoft Office
  • Excellent organization and time management skills
  • Must be able to work in a high-demand, fast-paced outsourcing environment

Preferred Skills:

  • Associate's degree or higher (or 3 years' experience equivalent)
  • Experience in an outsourcing environment, payroll, or tax preferred
  • Multi-state jurisdiction knowledge and background
  • Experience in helpdesk environments


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