Senior Manager, Platform Solutions Architect
7 days ago
At ServiceNow, we're seeking a Senior Manager, Partner Solutions to lead our team of architects in creating innovative solutions with our partners. As a key member of our presales organization, you'll work closely with partners and ServiceNow Alliance Managers to develop partner-branded offerings based on the ServiceNow platform and technology.
Key Responsibilities:- Lead and inspire a team of platform architects, driving technical, design, and problem-solving guidance for market-making strategic partners.
- Engage with partner teams and key decision-makers to understand business imperatives and partner specializations.
- Serve as an evangelist for ServiceNow platform and technology capabilities, leading technology conversations with partners.
- Collaborate on Business Plan creation, working with partners to determine goals, strategy, and measurable objectives.
- Facilitate design workshops and work with partners to document user personas, uncover market needs, and partner with cross-functional teams to bring offerings to market.
- Develop a clear understanding of partners' solution offerings and markets addressed.
- Assess partners' capabilities and capacity, co-creating goals and strategies.
- Determine resource allocation towards partner efforts based on the level of integration and strategic nature of the partner.
- Define offerings, assist in project scoping, and determine capabilities needed to successfully create, operationalize, and deliver offerings.
- Identify gaps in partner capabilities and direct appropriate teams and resources to fill.
- Create handoff with Solution Development team for the build phase once solution goals are defined.
- Cultivate relationships and manage communications with ServiceNow field to promote solution offerings.
- Travel for partner, customer, and organizational activities up to 50%.
- Advanced degree, certifications, continuing education in computer science, dev, sales, business management or similar.
- 10+ years leadership experience in enterprise software, technical sales, pre-sales, or similar.
- Significant experience working with technology partners, either at a partner or OEM.
- Excellent understanding of architectural principles for cloud-based platforms, including SaaS, PaaS, multi-tenancy, and automation.
- Industry vertical knowledge (such as Financial Services, Banking, Healthcare, Manufacturing) is a plus.
- Passionate about leading edge and emerging technologies towards the goal of developing innovative solutions.
- Talented at explaining complex topics clearly and concisely; effective at providing practical guidance; able to demonstrate and present at the highest level.
- Experience working with large corporate enterprises or government environments, engaging at the CxO level.
- Superior verbal and written communication skills, facilitation skills, and impeccable communication habits.
- Entrepreneurial skills, organizational savvy, and the ability to collaborate crucial.
We're committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.
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