Housekeeping Ambassador
5 days ago
Job Overview
Mama Shelter LA seeks a detail-oriented Housekeeping Room Attendant to ensure our guests experience exceptional comfort and cleanliness. As a key member of the hotel team, you will take pride in maintaining high standards of housekeeping services, guaranteeing our guests' satisfaction and loyalty.
About You
We're looking for a warm and caring individual with excellent organizational skills and attention to detail. Your ability to multitask, work efficiently, and maintain a clean and safe environment is crucial to providing an exceptional guest experience.
Key Responsibilities
- Service all assigned rooms on device, ensuring timely completion and adherence to hotel standards.
- Change linen that requires replacement, replenish bathroom amenities, and restore cleanliness to each room.
- Verify behind furniture, chairs, and beds for any dropped items or stains, ensuring the room's overall cleanliness and presentation.
- Ensure linen quality meets hotel standards, without stains or rips.
- Bring trash to the service area in large clear bags and maintain a tidy workspace.
- Advise management of any special attention needed, such as excessive stains, damages, or unpleasant odors.
- Make sure chemical usage aligns with the hotel's guidelines and protocols.
- Guarantee room entry doors remain closed at all times and outlets function properly.
- Restore electronic devices, including TVs, radios, lights, coffee makers, speakers, and air conditioning units, to working order.
- Collect lost and found items, properly date, sign, and room number them.
- Return phones and keys, signed in, before leaving the premises.
- Avoid opening guest entry doors to anyone; instead, contact security immediately.
- Greet guests by name, making eye contact, whether in their room or hallway.
- Maintain grooming standards, representing the hotel positively.
- Understand basic safety and security procedures.
Qualifications
- Proven experience in housekeeping, preferably in a similar role.
- Excellent time management and organizational skills.
- Able to lift or carry 20-30 pounds regularly.
- Pleasant personality, professional demeanor, and welcoming attitude.
- Strong attention to detail and ability to anticipate guest needs.
- Familiarity with chemicals and their proper use.
- Knowledge of safety and security protocols.
- Able to communicate effectively and work collaboratively as part of a team.
Salary
$45,000 - $55,000 per year, depending on experience.
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