Front Desk Ambassador

1 week ago


Orlando, Florida, United States Marriott Full time

Job Summary

We are seeking a highly skilled Restaurant Reservations Agent to join our team at The Ritz-Carlton Orlando Grande Lakes. As a key member of our food and beverage team, you will be responsible for providing exceptional service to guests, ensuring their dining experiences are memorable and enjoyable.

About the Role

In this role, you will be the first point of contact for guests, welcoming them to our restaurant and assisting them with reservations and other requests. You will work closely with our chefs, servers, and other team members to ensure seamless execution of meals and events.

Key Responsibilities

  • Welcome and acknowledge all guests according to company standards.
  • Assist guests with reservations, seating arrangements, and special requests.
  • Communicate effectively with colleagues to ensure timely delivery of meals and services.
  • Maintain a clean and organized workspace, adhering to health and safety standards.
  • Provide exceptional customer service, responding promptly to guest inquiries and resolving any issues that may arise.

Requirements

To be successful in this role, you should have:

  • A high school diploma or equivalent.
  • At least 1 year of related work experience in the hospitality industry.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask efficiently.
  • Flexibility to work varied shifts, including evenings and weekends.

What We Offer

As a Restaurant Reservations Agent with The Ritz-Carlton Orlando Grande Lakes, you can expect:

  • A competitive salary range of $45,000 - $60,000 per annum, depending on experience.
  • A comprehensive benefits package, including medical, dental, and vision insurance.
  • A generous paid time off policy, allowing you to recharge and relax.
  • Opportunities for professional growth and development within our luxury hotel brand.
  • A dynamic and supportive work environment, where teamwork and collaboration thrive.


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