Business Operations Director

3 weeks ago

Irving, Texas, United States CVS Health Full time

Job Summary:

CVS Health is seeking a highly skilled Business Operations Director to join our Digital, Data, Analytics and Technology (DDAT) team. This role will play a critical part in accelerating business growth, enhancing customer experiences, and enabling operational efficiencies by powering CVS Health to be a 'digital first, technology forward and data driven' company.

Key Responsibilities:

  • Manage the day-to-day client operations and provide strategic leadership and overall direction for issue management across all clients in the Caremark book of business.
  • Ensure that CVS is tracking all incidents and ensuring timely resolution and reporting out metrics.
  • Monitor execution on priorities and serve as an escalation path to assist with removal of barriers.
  • Engage in highly escalated issues to ensure consistent, data-driven communications and sustainable resolution.

Requirements:

  • 10+ years of overall work experience with a concentration in an operational role(s).
  • Strong track record of effective communication; Excellent written and verbal communication skills, particularly the ability to convey information in an accessible, concise, and clear manner.
  • Customer centric, creative and strategic; prior customer facing experience is preferred.
  • Project management experience required.
  • Ability to navigate complex, multi-stakeholder client environment.
  • Highly collaborative and communicative collaborator with experience working in fast-paced, multi-functional team environments.
  • Experience managing change and in developing and maintaining excellent relations with executives, customers, operations, and staff at all levels.
  • Ability to work independently and efficiently with minimal supervision, with proven analytical and critical thinking skills.
  • High energy level; comfortable performing multi-faceted projects in conjunction with day-to-day activities.
  • Approaches challenges with a sense of urgency, ability to work well under pressure and take direction.

Education:

Bachelor degree in Computer Science or a closely-related discipline, or an equivalent combination of formal education and experience (Master's degree preferred).

CVS Health offers:

  • A competitive salary range of $100,000 - $231,540.00.
  • A bonus, commission or short-term incentive program.
  • An award target in the company's equity award program.
  • A comprehensive benefits package, including medical, dental, and vision benefits.
  • A 401(k) retirement savings plan and an Employee Stock Purchase Plan.
  • A fully-paid term life insurance plan and short-term and long term disability benefits.
  • Well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.
  • Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year.

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