Customer Service Representative

7 days ago


Glendale, California, United States Adventist Health Full time

About Adventist Health

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We are committed to delivering exceptional care and services to our patients and community. As a faith-based, nonprofit health system, we strive to make a positive impact on the lives of those we serve.

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Job Summary

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This role is responsible for operating our telephone switchboard console, answering calls in a courteous and timely manner, and connecting callers to their requested destination. The ideal candidate will possess excellent customer service skills, be able to work independently, and have a strong attention to detail.

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Responsibilities

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  • Answering Calls: Answer incoming telephone calls, evaluate caller requests, and direct them to the appropriate department or individual.">
  • Paging System Operations: Operate the paging system, dispatch between hospital personnel and security, and handle emergency calls as needed.">
  • Alarm Panel Monitoring: Monitor alarm panels, telephones, two-way radio, and fax located in the department, document any malfunctions, and notify designated personnel/departments.">
  • Assisting with Patient Admissions: Assist with admitting patients as needed, ensure patient information is maintained, current, and correct, sort and distribute mail as required.">
  • Orienting and Developing Personnel: Orient, instruct, mentor, and develop personnel on job duties, assignments, opportunities, and activities of the department as needed.">
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Requirements

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  • Education and Work Experience: High School Education/GED or equivalent, Associate's/Technical Degree or equivalent combination of education/related experience preferred.">
  • Customer Service Call Center Experience: Preferred.">
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Benefits

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We offer a competitive salary range of $40,000 - $55,000 per year, depending on experience. Additionally, we provide comprehensive benefits, including medical, dental, and vision insurance, 401(k) matching, paid time off, and more.

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About Our Community

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Glendale is known for its urban living, with easy access to dining, entertainment, shopping, amusement parks, and outdoor recreation. We are proud to be part of this thriving, diverse community since 1905.

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Join Our Team



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