Customer Service Specialist
1 week ago
Job Summary
At Destination Pet LLC, we are seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service, ensuring the comfort and well-being of our pet guests, and maintaining a clean and welcoming environment for our clients.Key Responsibilities
- Provide exceptional customer service to our clients and their pets, answering questions and addressing concerns in a friendly and professional manner.
- Ensure the comfort and well-being of our pet guests, providing fresh water and exercise as needed.
- Maintain a clean and welcoming environment for our clients, including the lobby and public areas.
- Operate the Point-of-Sale system, processing payments and managing cash drawer balances.
- Respond to customer complaints in a professional and courteous manner, escalating issues to management as needed.
- Treat customers, guests, visitors, and co-workers with a professional and courteous demeanor.
- Assist other associates as needed, providing support and contributing to a positive and inclusive work environment.
Requirements
- High school graduate or equivalent.
- Minimum 1-year experience in a customer service role or retail sales experience.
- Ability to resolve problems quickly and professionally.
- Strong communication and interpersonal skills.
- Excellent telephone skills.
- Ability to work evenings, weekends, and holidays.
- Ability to frequently lift 40 pounds.
What We Offer
- Part-time health insurance
- Part-time mental health
- Part-time telehealth
- $12.00 - $14.00/hour DOE
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