Customer Service Specialist

1 week ago


Loveland, Ohio, United States Destination Pet LLC Full time

Job Summary

At Destination Pet LLC, we are seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service, ensuring the comfort and well-being of our pet guests, and maintaining a clean and welcoming environment for our clients.

Key Responsibilities
  • Provide exceptional customer service to our clients and their pets, answering questions and addressing concerns in a friendly and professional manner.
  • Ensure the comfort and well-being of our pet guests, providing fresh water and exercise as needed.
  • Maintain a clean and welcoming environment for our clients, including the lobby and public areas.
  • Operate the Point-of-Sale system, processing payments and managing cash drawer balances.
  • Respond to customer complaints in a professional and courteous manner, escalating issues to management as needed.
  • Treat customers, guests, visitors, and co-workers with a professional and courteous demeanor.
  • Assist other associates as needed, providing support and contributing to a positive and inclusive work environment.

Requirements

  • High school graduate or equivalent.
  • Minimum 1-year experience in a customer service role or retail sales experience.
  • Ability to resolve problems quickly and professionally.
  • Strong communication and interpersonal skills.
  • Excellent telephone skills.
  • Ability to work evenings, weekends, and holidays.
  • Ability to frequently lift 40 pounds.

What We Offer

  • Part-time health insurance
  • Part-time mental health
  • Part-time telehealth
  • $12.00 - $14.00/hour DOE


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