Restaurant Operations Manager

7 days ago


Orlando, Florida, United States Pollo Campero Full time
Job Summary:

The General Manager plays a pivotal role in ensuring the success of a Campero restaurant. This leadership position demands a strong focus on customer satisfaction, operational efficiency, and team development. The ideal candidate will possess excellent communication skills, be able to motivate and inspire their team, and drive results through effective decision-making. If you are a results-driven professional with a passion for the food industry, we encourage you to apply for this exciting opportunity.

Key Responsibilities:
- Establish and implement operational objectives and strategies to drive business growth and customer satisfaction
- Lead and motivate a high-performing team to ensure seamless restaurant operations
- Develop and maintain a culture of excellence, focusing on quality, safety, and customer experience
- Analyze sales data, customer feedback, and market trends to inform business decisions
- Collaborate with the management team to develop and implement marketing strategies and promotions
- Ensure compliance with company policies, procedures, and regulatory requirements
- Manage restaurant expenses, inventory, and labor costs to optimize profitability
- Foster strong relationships with suppliers, vendors, and partners to drive business growth
- Develop and implement training programs to enhance team skills and knowledge
- Monitor and address customer complaints and concerns in a timely and professional manner

Requirements:
- 18 years of age or older
- Fluency in English and Spanish
- 1+ year of experience in a similar leadership role
- Ability to lift and push 50 lbs
- Ability to stand for long periods
- Flexibility to work nights, weekends, and holidays
- Food Handler's Card or ServSafe Certification
- Ability to work with computers
- Valid U.S. work documents
- Pass background check

Salary Range:
USD $60,000.00 - USD $80,000.00 /Yr.

At Pollo Campero, we offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.

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