Network Infrastructure Specialist
7 days ago
We're Apogee, a Boldyn Networks Company. At the heart of our organization is a passion for delivering top-notch IT services to institutions that shape the future. We cater to students' needs with cutting-edge technology infrastructure.
Salary & Benefits
The hourly rate for this role is $25-$35 per hour, depending on your level of experience. Our employees enjoy a range of benefits, including a competitive salary, health insurance plan, monthly technology stipend, and cash bonuses for obtaining industry certifications.
Job Description
Key Responsibilities:
- Providing exceptional customer service and support
- Collaborating with Operations to resolve network escalations and client issues
- Maintaining and troubleshooting enterprise-grade networking equipment
- Responding to emergency outages and scheduled maintenance windows
- Contributing to project-related tasks and customer installation activities
- Ensuring adherence to company policies and end-user agreements
Required Skills and Qualifications:
- Strong technical aptitude and problem-solving skills
- Excellent written and verbal communication skills
- Experience with fiber optic links, Ethernet connectivity, and introductory concepts in enterprise networking
- Certifications such as CCT, CCST, Net+, A+, Security +, CWT, ECSE
- Associate's or bachelor's degree in a technical field or equivalent work experience
What You'll Love About This Job
This role offers a unique blend of technical challenge and customer interaction. If you're self-motivated, enjoy learning new technologies, and are passionate about providing exceptional service, you'll thrive in this environment.
About Our Culture
We value diversity, inclusion, and transparency within our organization. Our employees are empowered to be advocates for an inclusive workplace and contribute to creating a healthy culture.
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