IT Support Specialist
1 week ago
Join Nuna, a global leader in premium baby gear, as we continue to grow exponentially in the US market. Our corporate office is located in scenic Berks County, PA, offering a low-stress commute and a 360-degree view of nature.
As an IT Support Specialist, you will provide top-notch end-user support and administer backend IT infrastructure, cloud applications, and client technologies. This role requires exceptional technical skills, attention to detail, and excellent communication abilities.
Responsibilities:
- Support enterprise-wide hardware and software server infrastructure
- Install and maintain servers, configure hardware and peripherals, services, settings, directories, storage, etc.
- Manage access provisioning and deprovisioning, identity management efforts, and network team collaborations
- Provide client support for unified collaboration solutions, voice, video, chat, meetings, and files
- Assist team members with projects, including enterprise storage, backups, disaster recovery, active directory administration, and production operation processes
- Support Microsoft Office 365 environments, business applications, and cloud platforms (Azure, AWS)
- Perform proof-of-concept evaluations, recommend new technological solutions, and automate existing processes
- Offer customer-centric Tier 2 ticket support, guidance, and training for Tier 1 agents
Requirements and Qualifications:
- Three to five years of relevant professional experience
- IT-related bachelor's degree preferred
- Windows/Apple System Administration experience
- Hands-on experience administering Microsoft Office 365 and cloud-based applications
- Cloud directory services, single-sign on, and secure identity management expertise
- Familiarity with device management, Azure/AWS, SAN Storage, VMware, SSO technologies, and backup/disaster recovery solutions
Competencies:
- Communication: Effectively communicate with diverse groups, facilitate information exchange, and take responsibility for ensuring smooth communication
- Teamwork Building / Team Player: Foster cooperation, motivate individuals, and support group goals over personal gains
- Leadership: Utilize appropriate interpersonal styles and methods to guide teams towards achieving specific goals and results
- Adaptable: Adjust easily to new or changing circumstances, demonstrate flexibility, and prioritize tasks efficiently
- Time Management: Prioritize tasks effectively, manage time efficiently, and meet deadlines
Estimated Salary: $80,000 - $110,000 per year
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