Retail Sales Specialist

4 weeks ago


Houston, Texas, United States Chico's Full time

POSITION OBJECTIVE:

The Sales and Service Representative plays a crucial role in assisting Management to foster a customer-centric and product-oriented sales environment, where our core values and guiding principles are paramount in delivering an exceptional customer experience and maximizing profitability.

We take pride in our work and believe that our teams create an extraordinary workplace for growth and learning.

FUNCTIONAL RESPONSIBILITIES:
Results Orientation

  • Achieves company sales targets by employing effective sales strategies and sharing product knowledge with customers; suggests merchandise options or assists in locating items based on customer preferences.
  • Keeps abreast of ongoing sales and promotional activities; upholds pricing and visual presentation standards.
  • Adheres to standards in merchandise handling, presentation, loss prevention, and other tasks as assigned by Management.
  • Engages in visual merchandising initiatives, including monthly store setups and maintaining the sales floor.
Customer Experience Focus

  • Upholds the Most Amazing Personal Service (MAPS) principles and standards as reflected in our sales techniques, ensuring a seamless omni-channel experience.
  • Facilitates prompt resolution of customer inquiries and issues.
  • Guarantees a swift and efficient checkout process, staying informed on policies regarding payments, coupon usage, returns, exchanges, and security measures.
  • Reinforces purchasing decisions at the register and meets add-on sales goals, including gift card promotions.
  • Enrolls clients in the rewards program.
  • Cultivates and maintains a loyal customer base through personalized service and wardrobe consultations.
  • Understands current product fit and style offerings available in-store and online.
  • Maintains regular communication with clients using our clienteling tools; Style Connect and Customer Book.
Operational Excellence

  • Assists in replenishment efforts to ensure the store remains well-stocked and inviting.
  • Aids in locating fulfillment tasks.
  • Contributes to visual merchandising efforts, including floor setups, window displays, and signage placement as directed.
  • Supports boutique cleanliness and organization.
Team Collaboration and Development

  • Encourages an inclusive and collaborative approach to problem-solving.
  • Actively seeks personal development opportunities and welcomes constructive feedback.
  • Performs other responsibilities as assigned.
This position may be available across various brands, and specific duties may differ by brand.

QUALIFICATIONS:

  • High School diploma or equivalent.
  • Previous retail or sales experience is preferred.
  • Must be at least 18 years of age.
  • Strong communication skills.
  • Exceptional customer service abilities.
  • Capacity to learn or adapt to technology utilized by the company.
  • Strong organizational skills and ability to manage multiple tasks in a fast-paced setting.
  • Ability to effectively communicate with customers, Associates, and Management.
  • Regular attendance is essential to fulfill the requirements of this position, including the ability to work a flexible schedule that may include evenings, weekends, and holidays.

PHYSICAL REQUIREMENTS:

  • Continuous walking/standing for a significant portion of the 8-hour shift.
  • Occasional lifting of up to 50 lbs. (1-33% of the 8-hour shift).
  • Frequent climbing (34%-66% of the 8-hour shift).
Chico's FAS, Inc. is an equal opportunity employer.

We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.



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