Airport Passenger Support Specialist

7 days ago


Albany, New York, United States Piedmont Airlines, Inc Full time

About Us

Piedmont Airlines, Inc is a leading aviation services provider dedicated to delivering exceptional customer experiences. Our commitment to excellence has earned us a reputation as a trusted partner in the industry.

Job Summary

We are seeking a skilled and detail-oriented individual to join our team as an Airport Passenger Support Specialist. In this role, you will play a crucial part in ensuring smooth passenger boarding and disembarking processes.

Main Responsibilities

  • Passenger Support: Assist passengers with boarding and disembarking flights, providing personalized support and addressing any special needs.
  • Boarding Operations: Monitor computerized passenger boarding systems to ensure seamless flight operations.
  • Customer Service: Work closely with customers to resolve issues and provide excellent service.
  • Team Collaboration: Collaborate with other airport staff to maintain efficient and safe airport operations.

Requirements

  • Education: High school diploma or equivalent required.
  • Skills: Excellent communication and problem-solving skills, ability to work effectively in a fast-paced environment.
  • Physical Demands: Ability to lift up to 70 pounds and work in a variety of weather conditions.

Benefits

  • Competitive Salary: $15.25 per hour.
  • Benefits Package: Comprehensive benefits including paid training, holiday pay, 401(k), vacation time, and family travel discounts.
  • Performance-Based Bonuses: Opportunities for bonuses based on performance metrics.

Work Environment: This role requires working in an airport environment, subject to varying weather conditions and noise levels. You must be able to work all shifts, including weekends, nights, holidays, and irregular shifts.

How We Make a Difference: At Piedmont Airlines, we pride ourselves on delivering industry-leading service to our customers and airline partners. We are committed to fostering a positive and inclusive work environment that supports the growth and development of our employees.



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