Operational Support Specialist

7 days ago


Orlando, Florida, United States Embark Safety Full time

Job Overview:

We are seeking a highly organized and detail-oriented Operational Support Specialist to join our team at Embark Safety in Orlando, FL.

About the Role:

This is a full-time position that involves providing exceptional customer support, performing general office administration functions, and wearing multiple hats as needed. The ideal candidate will have excellent written and oral communication skills, be able to work with limited supervision, and possess a strong entrepreneurial spirit.

Responsibilities:

  • Provide professional and knowledgeable customer service via phone, chat, and email
  • Perform data entry support activities and assume additional responsibilities as requested by the Operations Manager
  • Answer and handle inbound calls, conduct outbound calls for customer follow-up as required, and meet established quality expectations and quantity quotas

Requirements:

  • An Associate's Degree is required, while a Bachelor's degree is preferred
  • 1-2 years of business office experience performing similar job duties
  • Able to plan, multi-task, and adhere to daily schedules to ensure deadlines are met in a timely manner
  • Strong knowledge of Microsoft Excel and Word, as well as intermediate proficiency in composition, grammar, and spelling
  • Highly organized and detail-oriented, with excellent communication skills and a team player mindset

Benefits:

  • Paid holidays and flexible PTO
  • 100% company-sponsored medical, vision, and dental insurance
  • Annual company bonus and hybrid work model
  • Free snacks and meals

Salary Estimate:

The estimated salary for this role is $45,000 - $55,000 per year, based on industry standards and the location of Orlando, FL.

Why Choose Us:

Embark Safety is a fast-growing private company in Orlando, committed to making roadways safer across the U.S. through innovative technology solutions. We're proud to be one of the fastest-growing companies in our industry and offer a dynamic work environment with opportunities for growth and development.



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