Field Service Engineer I

3 weeks ago


Chicago, Illinois, United States Hexagon Manufacturing Intelligence Full time

At Hexagon Manufacturing Intelligence, we strive to help industrial manufacturers develop the disruptive technologies of today and the life-changing products of tomorrow. Our strength comes from our global footprint and enormous portfolio of advanced industrial sensors, measurement technologies, factory automation, simulation, and analytics tools.

Description: As a Service Engineer, you will be responsible for installing and serving a variety of Coordinate Measuring Machines (CMM), machine tools, and accessories. This role can be located in various states, including Michigan, Ohio, Illinois, or Indiana. Your primary responsibilities will include installation and machine maintenance, which involves diagnosis, repairs, certifications, and re-calibration of various machines at customer sites. You will also perform service calls at customer sites to correct problems involving company products, diagnose and correct issues, and provide technical support to other service representatives and customers. Additionally, you will ensure prompt preparation and completion of service and expense reporting related to assigned duties. Your goal will be to provide the highest customer satisfaction while representing Hexagon in a professional manner. You will be responsible for assembly, disassembly, leveling, diagnosis, and repair of mechanical issues, as well as diagnosis, troubleshooting, and repair of control systems. To be successful in this role, you will need an associate degree or equivalent combination of technical courses and experience. You must also be able to lift up to 75 lbs and have mechanical, electrical, computer, and software experience. Excellent customer service skills are essential, and you will be required to travel 100% to our clients. At Hexagon Manufacturing Intelligence, our spirited energy and engagement are evident in our commitment to our work, passion for what we do, and the speed at which we achieve it. Here, you will find the opportunity to build your career, develop professionally, and explore opportunities across a large, diversified company that prides itself on its innovative spirit and commitment to integrity. We strive to attract the most talented and dynamic individuals in their fields because our success is in our people. Our culture encourages independent thinking and a team mentality. We offer a competitive benefits package that is second to none, including exceptional medical, dental, and vision insurance, health savings accounts with employer contribution, flexible spending accounts, a 401(k) plan with generous employer match, generous paid time off, employee assistance program, tuition reimbursement, and more.

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