Customer Experience Liaison

1 month ago


Norristown, Pennsylvania, United States O'Donnell Metal Fabricators, Inc. Full time
Job Title: Customer Experience Coordinator

We are seeking a highly skilled and motivated Customer Experience Coordinator to join our team at Alpha 1 HVAC. As a key member of our operations team, you will be responsible for ensuring seamless customer interactions and resolving any issues that may arise.

Key Responsibilities:
  • Schedule and dispatch HVAC service technicians and installers to ensure timely and efficient service delivery.
  • Communicate effectively with customers, technicians, and managers to ensure quality service and customer satisfaction.
  • Handle customer inquiries, complaints, and feedback in a professional and courteous manner.
  • Maintain accurate records and reports of all service activities and transactions.
Requirements:
  • Excellent interpersonal and communication skills.
  • Strong organizational and time management skills.
  • Strong computer literacy and ability to learn new software quickly.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
Working Conditions:

This role requires frequent mobility and/or sitting for extended periods. Some bending, lifting, and stooping may be required. Manual dexterity to operate a keyboard, telephone, calculator, printer, etc. is also necessary.

Alpha 1 HVAC is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.



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