Software Support Specialist

7 days ago


Oakland, California, United States TOPCON Full time
Job Summary

Topcon Healthcare is seeking a skilled Software Support Specialist to join our team. As a key member of our support team, you will be responsible for troubleshooting and resolving customer software inquiries, ensuring seamless operation of our software products.

Key Responsibilities
  • Installation and support of Imagenet connect and other Topcon software products remotely and on-site
  • Escalation of requirements to Imagenet connect team
  • Implementation of projects
  • First contact for the customer and the customer's employees
  • Product demonstrations for customers and prospective customers locally and remotely
Requirements
  • 3 years of experience in the field of EMR or similar products
  • Bachelor in Computer Science
  • Familiar with DICOM, HL&, IHE and SQL
  • Strong troubleshooting skills
  • Spanish speaking preferred
  • Experience in the field of software applications (experience with the use of hospital and / or medical practice information or management systems would be ideal)
About Topcon Healthcare

Topcon Healthcare sees eye health differently. Our vision is to empower providers with smart and efficient technologies for enhanced patient care. We offer the latest integrated solutions, including advanced multimodal imaging, vendor-neutral data management, and groundbreaking remote diagnostic technology.

A globally-oriented business, Topcon is focused on developing solutions towards solving societal challenges in the mega-domains of healthcare, agriculture, and infrastructure. In healthcare, these challenges include increasing eye disease, rising medical costs, access to healthcare, and physician shortages. By investing in value-driven innovations, Topcon works to enable people to enjoy good health and a high quality of life.



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