Client Relationship Representative

6 days ago


Indiana, Pennsylvania, United States First Commonwealth Bank Full time

Job Summary

We are seeking a skilled Client Relationship Representative to handle incoming service calls from clients, or potential clients, with inquiries regarding their current account relationships or interest in additional products and services. This role involves completing client follow-up resulting from inbound calls.

About the Role

This position plays a crucial role in fostering strong client relationships by providing exceptional customer service, addressing client concerns, and offering tailored solutions to meet their needs.

Responsibilities

The ideal candidate will have excellent communication and interpersonal skills, enabling them to build trust and rapport with clients from diverse backgrounds. Key responsibilities include:

  • Responding to client inquiries and resolving issues in a timely and professional manner
  • Fostering strong relationships through regular follow-ups and proactive communication
  • Providing product information and explaining benefits to clients
  • Collaborating with internal teams to ensure seamless client experiences

Requirements

To excel in this role, you should possess:

  • A strong passion for delivering exceptional customer service
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Basic knowledge of financial products and services

What We Offer

In addition to a competitive salary range ($45,000 - $65,000 per year), we provide a comprehensive benefits package, including medical, dental, and vision coverage, as well as opportunities for career growth and professional development.



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