Boutique Inn Guest Experience Coordinator
3 days ago
Company Overview
At See Rock City Inc, we are committed to providing exceptional experiences for our guests at the Chanticleer Inn. As a boutique lodging experience, we pride ourselves on delivering unique and personalized services that make every stay unforgettable.
Salary Information
The successful candidate will be offered a competitive hourly wage of $13.90 - $13.95, reflecting the high standards of service we strive to maintain.
Job Description
We are seeking an experienced and charismatic Guest Service Specialist to join our team. The ideal candidate will possess excellent communication skills, a warm and welcoming demeanor, and the ability to work effectively in a fast-paced environment.
Key Responsibilities:
- Deliver exceptional guest service, ensuring a memorable experience for all internal and external customers.
- Interact with guests on property, by phone, and via email, responding to inquiries and addressing any needs or concerns.
- Process transactions efficiently, including retail sales, deposits, and general payments.
- Ensure the daily operation of the main guest house runs smoothly, including opening and closing procedures.
- Maintain the pool and recreational area, guaranteeing a safe and enjoyable space for our guests.
- Regularly inspect the property for any issues or needs, reporting back to management promptly.
- Perform set-up, maintenance, and operation of morning and evening food service.
- Clean and stock bathrooms, as well as non-guest room areas.
- Coordinate and facilitate guest check-ins/check-outs, ensuring seamless transitions between rooms, when necessary.
- Guarantee the security of property and assets at all times.
Required Skills and Qualifications:
- Able to communicate effectively in one-on-one and small group situations.
- Possess a kind personality, willingness to receive training, and the desire to contribute to a great team.
- Ability to display a professional, engaging, and polite image to guests and team partners.
- Able to read and understand operational documents.
- Able to work effectively with a team in a fast-paced environment.
- Flexibility to work nights, weekends, holidays, and special events as needed.
- Ability to lift/move up to 40 pounds and stand regularly.
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