Vehicle Services Training Manager
2 days ago
The Vehicle Services Training Manager will be responsible for delivering industry-leading technician training for Manheim technicians. This role is responsible for identifying areas of opportunity for our technicians, with the ability to develop and drive key strategic initiatives around efficiencies, client engagement/success, and overall training effectiveness.
Key Responsibilities- Perform the full range of Vehicle Operations Training duties for an assigned region, group, and/or designated product areas.
- Partner with the Curriculum Development team to prepare online and written training materials.
- Work with subject matter experts to ensure that course material and practical/hands-on experience are designed to achieve desired learning outcomes.
- Execute and share best practices for ensuring excellence in instructor training and performance.
- Ensure effective delivery of training and solutions to support the highest competence given the level of knowledge and skill required.
- Conduct pilot training and provide feedback to adjust materials to better serve Cox team members.
- Contribute to the development and review of new training materials by analyzing technical/learner feedback and adapting materials/methods accordingly.
- Measure the effectiveness of training content and delivery.
- Consult with business leaders to assess tech training needs and deliver development initiatives that improve performance and drive business results.
- Direct the implementation of training curriculum standards and guidelines, as well as policies and procedures related to various training and educational programs for the associates.
- Translate desired organizational culture into training mechanisms.
- Communicate training department performance against goals and objectives.
- Build and maintain business relationships with key business partners within the organization.
- Problem-solving; effectively plan, organize, delegate, and follow through to successful resolution.
- Identify training objectives and select appropriate instructional methodologies and procedures such as individual training, group instruction, self-study, lectures, demonstrations, presentations, and computer-based training.
- BA/BS + 6 years of relevant work experience. Or MS + 4 years of relevant experience. No Degree and 10 years of relevant experience.
- 5+ years of progressive management experience in professional service, training, in an automotive workplace.
- Hands-on leadership skills with the ability to thrive under the pressure of a fast-paced organization.
- Be self-directed, energetic, and focused on quality.
- Excellent time management, organizational, and problem-solving skills.
- Terrific communication, interpersonal, and team-building skills.
- Demonstrated experience in leading large, complex enterprise programs and projects to successful execution.
- Strong leadership, motivational, and influencing skills.
- Ability to quickly assess an opportunity's potential, leveraging fact-based analyses and industry experience.
- Travel: 25%
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