Area Guest Experience Specialist
4 days ago
TSG Developments Investments Inc. is seeking an experienced Area Guest Experience Specialist to join our team. As a key member of our hospitality staff, you will be responsible for creating memorable experiences for our guests in premium areas of the venue. Your primary focus will be on providing exceptional service, ensuring a seamless guest experience, and maintaining a positive and professional attitude throughout your shift.
Responsibilities
- Provide exceptional guest service by greeting and engaging guests in a pleasant manner.
- Assist guests with finding their ticketed table and facilitate efficient seating arrangements.
- Monitor and maintain a clean and organized environment, including reporting any facility issues to the management team.
- Utilize ticketing technology to locate guest table assignments and alternate seating as needed.
- Serve as an ambassador for TSG Developments Investments Inc. by promoting the venue and its events to guests.
Requirements and Qualifications
This role requires excellent communication skills, both verbal and written, to interact with guests and colleagues effectively. You should also have expert knowledge of the venue's locations to assist guests with directional and other questions. Physical abilities include being able to lift and carry 50 pounds, stand for entire shifts, walk up and down stairs, and walk long distances during your shift. Proficiency in learning and utilizing ticketing technology is also essential. A superior customer service and problem resolution ability is necessary to maintain a positive guest experience.
Estimated Salary: $65,000 - $85,000 per year
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