Level 2 Desktop Support Specialist

4 weeks ago


San Francisco, California, United States MUFG Full time
Job Summary

MUFG is seeking a skilled Level 2 Desktop Technician to join our team. As a key member of our IT department, you will be responsible for providing technical support to multiple sites in a territory or geographic region.

Key Responsibilities
  • Resolve incidents with PC, LAN/WAN, cloud, O365, Intune, Azure, server, hardware, software, and business applications within the organization's computing environment.
  • Support and maintain computer systems, desktops, software, hardware, and applications for multiple site locations in an assigned region.
  • Administer, support, and deploy hybrid & cloud-based end-user computing instances through Intune Admin Center, Azure Portal, and MS Entra ID.
  • Install, configure, test, maintain, monitor, and troubleshoot end-user and network hardware, peripheral devices, printing/scanning, video conference equipment, software, iOS, Android, and other products to deliver optimal performance.
  • Provide technical advice, guidance, and training to end-user base.
  • Follow the Change, Release, Incident, and Problem Management policies.
  • Participate in project meetings and provide project-related support including PC deployment, refresh, equipment upgrades, and application deployment.
  • Collaborate with technology teams and business unit associates to ensure efficient operation of the organization's computing environment.
Requirements
  • Typically possesses a minimum of 3 to 5 years of relevant work experience.
  • Bachelor's Degree preferred or equivalent combination of education, training, and work experience.
  • Bachelor's degree in Computer Science or a closely-related discipline, or an equivalent combination of formal education and experience.
What We Offer

MUFG offers a competitive benefits package, including comprehensive health and wellness benefits, retirement plans, educational assistance, and training programs. We are an equal opportunity employer and welcome applications from diverse candidates.



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