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Patient Advocate/Hospitality Assistant
4 weeks ago
About Hospitality Health ER
We are seeking a skilled Patient Advocate/Hospitality Assistant to join our team at Hospitality Health ER. As a Patient Advocate/Hospitality Assistant, you will be responsible for providing exceptional personalized service to all patients, guests, visitors, and staff of the facility.
Key Responsibilities:
- Creating and maintaining a patient-centered focus by engaging in a positive working relationship with all patients, visitors, and staff of the facility
- Prioritizing patient needs throughout the duration of their stay to include answering questions and concerns, resolving any issues that may arise, running errands, and providing meals
- Engaging with all patients, visitors, and staff and providing a warm welcome, preparing and delivering refreshments
- Overseeing the organizing, planning, and prioritization of workflow within the Hospitality Department
- Adhering to the mission and goals of Hospitality Health ER
- Planning daily tasks for the Hospitality Department, anticipating the facility and patient needs and volume in order to complete tasks timely and best offer the HHER experience
- Completing administrative tasks, documenting and using logs appropriately, such as the Van Usage Log and Credit Card Log, and supplying receipts/invoices and properly documenting usage related to HHER funds and resources
Requirements:
- Customer service experience, demonstrated ability in customer service practice related to direct patient care in a high-volume, high-stress environment
- Critical thinking skills, ability to work autonomously and make efficient use of time and resources
- Understanding of clinical care and privacy
- Integrity and responsibility, will have access to company credit card and petty cash, and the company vehicle
- Current driver's license with no restrictions
- Ability to work effectively with patients, staff, and physicians
- Flexibility to meet scheduling demands of department
- Demonstrated competency of Physical Assessment within 90 days, as evaluated by Supervisor/Hospitality Manager
Education/Experience:
High School Graduate/Equivalent
Previous customer service experience, direct patient care preferred
Physical Demands: This position is expected to be physically demanding. Requires full range of body motion, eye-hand coordination, standing and walking for extensive periods, pushing and pulling, climbing (ascending and descending), bending/stooping, using arm, leg, and back muscles for extended periods, occasionally lifts and carries items weighing greater than 50 pounds, requires corrected vision and hearing to within normal range, requires working under stressful conditions, working irregular hours, working with hazardous chemicals, potential for cuts and bruises, requires some exposure to communicable diseases and bodily fluids, must be able to handle patient emergencies and other unusual incidents.
Hospitality Health ER is an equal opportunity employer inclusive of female, minority, disability, and veterans (M/F/D/V). Hiring, promotion, transfer, compensation, benefits, discipline, termination, and all other employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, national origin, citizenship/immigration status, veteran status, or any other protected status.
