Grievance Resolution Specialist
4 weeks ago
We are seeking a highly skilled Grievance Resolution Specialist to join our team at Infojini. As a key member of our operations team, you will be responsible for resolving grievances and appeals in a timely and efficient manner.
Key Responsibilities:
- Participate in a mission-driven culture of high-quality performance, with a focus on customer service, consistency, dignity, and accountability.
- Maintain accurate and up-to-date information in our systems, ensuring data collection, summarization, integration, and reporting.
- Coordinate and participate in case discussions with operational experts to achieve a final case disposition.
- Evaluate case details, propose recommendations, or make decisions as applicable, ensuring the organization's decision is implemented according to our Grievance and Appeals policies and case resolution.
- Develop resolution letters and correspondence to members and providers.
- Communicate with internal and external customers to ensure timely review and resolution of grievances or appeals.
Requirements:
- High School diploma or equivalent required.
- 1 year of experience in Grievances and Appeals, Claims, Regulatory Compliance, Customer Service, or a related field required.
- An equivalent combination of education and experience sufficient to successfully perform the essential duties of the position may also be qualifying.
Preferred Qualifications:
- Associate's degree in business, health care administration, or a related field.
- Experience in health care practice standards for both government and commercial plans.
- Bilingual in English and one of our defined threshold languages.
About Us:
Infojini is a dynamic and mission-driven organization committed to delivering high-quality services to our customers. We are seeking a dedicated and skilled professional to join our team and contribute to our success.
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