Customer Service Professional

7 days ago


Palm City, Florida, United States Teleperformance USA Full time

Company Overview:

Teleperformance is a global, digital business services company that delivers advanced, digitally powered business solutions to help top brands streamline their operations in meaningful and sustainable ways.

We have over 500,000 inspired and passionate employees who speak more than 300 languages, allowing us to provide local support while leveraging our global scale.

Salary:$40,000 - $60,000 per year (dependent on experience)

Job Description:

As a Customer Service Representative at Teleperformance USA, you will play a key role in fielding customer inquiries and finding innovative solutions to resolve issues and concerns.

You will be responsible for connecting with customers via phone, email, chat, or social media to address their questions or concerns, calmly attempting to resolve and de-escalate any issues that may arise.

When necessary, you will escalate interactions to the appropriate team members and respond to requests for assistance and/or possible processing payments.

You will also be responsible for tracking all call-related information for auditing and reporting purposes, providing feedback on call issues, and upselling when required.

Responsibilities:

  • Field customer inquiries and find innovative solutions to resolve issues and concerns
  • Connect with customers via phone, email, chat, or social media to address their questions or concerns
  • Calmly attempt to resolve and de-escalate any issues that may arise
  • Escala..-------------
  • Respond to requests for assistance and/or possible processing payments
  • Track all call-related information for auditing and reporting purposes
  • Provide feedback on call issues
  • Upsell when required

Requirements:

  • 6 months of customer service experience preferred
  • Must successfully pass the skills assessment (digital interview)
  • Over 18 years of age
  • Ability to type 25 wpm
  • High School Graduate or GED
  • Comfort with desktop computer systems
  • Proven oral & written communication skills
  • Logical problem-solving skills
  • Ability to navigate Windows operating systems
  • Organization and work prioritization skills
  • 1 year of Call center Inbound call work required

Benefits:

  • Paid Training
  • Competitive Wages
  • Full Benefits (Medical, Dental, Vision, 401k and more)
  • Paid Time Off
  • Employee wellness and engagement programs

About Us:

At Teleperformance USA, we are committed to creating a culture of inclusion and diversity where everyone feels welcome and valued. We believe that when employees are happy and healthy, they are more productive, creative, and engaged.



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