Key Player in Water and Energy Services
1 day ago
We are seeking a highly skilled Billing Services Representative to join our team at New Braunfels Utilities. This role plays a vital part in ensuring accurate and timely billing for our customers.
Job DescriptionThis position involves coordinating with various departments, including Metering, Water, and Electric Operations, to verify meter reads, process statements, and address customer inquiries. The successful candidate will possess excellent communication skills, attention to detail, and the ability to work independently.
Main Responsibilities- Analyze multiple meter reading verification reports for each route.
- Awareness of current weather conditions and understanding of historical usage.
- Research irregularities in electric, water, and wastewater usage.
- Verify and confirm reads using various software; MeterSense and Itron.
- Knowledge of solar meters, their billing, and banking net usage.
- Check high usage accounts for continuous usage indicating potential leaks.
- Monitor vacant and disconnected accounts for usage, research unexplained usage, and reach out to other departments as needed.
- Estimate usage based on account history and NBU estimation guidelines.
- Prorate usage based on read dates and service periods.
- Proficiency in NorthStar CIS and GP Dynamics.
- Ability to identify and troubleshoot minor technical issues in the event working from home is necessary.
- Excellent verbal and written communication skills.
- Exceptional time-management and multi-tasking ability.
- Strong analytical skills, attention to detail, ability to identify trends, and patterns of usage and discrepancies.
$45,000 - $65,000 per annum, depending on experience.
About UsNew Braunfels Utilities is committed to providing exceptional services to our community while promoting sustainability and reliability. We offer a supportive work environment, competitive salary, and opportunities for growth and development.
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