Area Manager

3 weeks ago

Sandy Springs, United States Diversified Maintenance-RWS, LLC Full time
Job Overview

We are seeking a highly skilled and experienced Area Manager to join our team at Diversified Maintenance-RWS, LLC. As a key member of our leadership team, you will be responsible for overseeing the coordination and supervision of District and Project managers, as well as individual sites.

Key Responsibilities:

  • Recruit, train, and develop hourly team members to ensure they have the skills and knowledge required to perform their duties effectively.
  • Understand and champion the company's strategic principles, core values, and people culture to drive business success.
  • Recruit and hire employees to ensure accounts are properly staffed according to contract specifications.
  • Assign duties and tasks to employees and inspect work for cleanliness and completion.
  • Determine work procedures and prepare schedules while ensuring the account stays within the given labor budget.
  • Conduct new hire orientation, safety training, job training, and other necessary training to ensure hourly employees can perform tasks in an efficient and safe manner.
  • Prepare and review all required paperwork, including time sheets, accident reports, new hire paperwork, employee training records, work orders, equipment and supply orders, and other necessary documents.
  • Create an open line of communication by assisting in employee relations problems, coaching, and counseling employees to empower success.
  • Establish relationships with customers by visiting accounts on a regular basis to ensure the highest quality of service.
  • Resolve problems and complaints in a timely manner to maintain the highest customer satisfaction possible.
  • Document customer contacts and concerns on an ongoing basis and assist with follow-through to ensure issues are resolved.
  • Monitor assigned accounts for work order opportunities and additional work that can be added to the contract.
  • Ensure all mandatory Quality Control site visits are completed and recorded.
  • Spend time at account locations to support outcomes that meet customer needs.

Requirements:

  • Business-level English proficiency in verbal and written communication.
  • Two to three years of management experience in a related field, with janitorial industry experience preferred.
  • Ability to multitask and adapt to changing environments.
  • A customer service and satisfaction mindset.
  • High school degree or equivalent.

Preferred Qualifications:

  • Leadership effectiveness, ability to motivate, train, and develop team members.
  • Carpet care and cleaning; stripping/cleaning/buffing of floor types; floor care chemicals; operation of floor care equipment preferred.
  • Thoroughness, dependability, tact, and courtesy; ability to work in a team environment and use good judgment.
  • Ability to effectively use technology, including the internet, email, Word, and Excel, as well as the ability to utilize technology to recruit, onboard, and manage employee data.
  • Effective communicator with customers, both internal and external.
  • Organized, proven problem-solving abilities, and ability to multitask, prioritize job responsibilities.
  • Ability to work a full-time schedule, including nights, weekends, and holidays.
  • Bi-lingual (English/Spanish) a plus, depending on account.

Physical Demands:

  • This job may require lifting of objects up to 50lbs, with frequent lifting and/or carrying of objects weighing up to 25lbs.
  • Other physical demands that are required are reaching, climbing, stooping, and/or kneeling, lifting, carrying, pushing, and pulling, writing, and seeing.

Licenses:

  • Must possess a valid state driver's license to fulfill the duties of this position, as significant travel between accounts is required.
  • Reliable transportation to allow for necessary travel to various accounts within the assigned territory is required.

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