Front Desk Associate

1 week ago

Denver, Colorado, United States navymwrokinawa Full time
Job Summary

This position is located at the Navy Gateway Inns & Suites operation at Kadena Air Base FLEACT Okinawa, Japan. The purpose of this position is to perform front desk and/or reservation functions for the lodging program.

Key Responsibilities
  • Ensure security of all guests is maintained at all times.
  • Provide assistance in handling customer complaints, involving management as necessary.
  • Utilize the Property Management System (PMS) to access guest information, retrieve reservation information, change or cancel reservations as requested by the guest, or register guests.
  • Verify registration information, secure a credit card for incidental expenses, and authorize credit card for room charges.
  • Provide guests with their room key or card.
  • Receive requests and process reservations within established guidelines.
  • Register and assign rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guest accounts, making and confirming reservations, and presenting statements to and collecting payments as necessary.
  • Responsible for inventorying all keys and any other supplies or amenities maintained at the front desk.
  • Keep the front desk and lobby area clean and neat.
  • May be required to run and print various reports from the PMS such as Expected Arrivals, Departure List, In-House Guest List and Night Audit reports.
  • Answer phones and transfer calls to appropriate individuals and reply to guest questions.
  • Log trouble calls in the PMS and ensure the appropriate department is notified.
  • Relocate guest to a different room when required.
  • May be required to retrieve Lost and Found items and contact the guest regarding lost or found items.
Requirements
  • Preferred six (6) months of work experience that demonstrates knowledge of basic principles, concepts, standards, and regulations related to hospitality operations.
  • High School Diploma.
  • Must be skilled in the use of a personal computer and various software programs.
  • Must possess basic math and reading skills.
  • Must be able to communicate clearly and effectively in English, both orally and in writing.
  • Ability to handle, control, and account for large amounts of cash.
Working Conditions

This position may be designated ALPHA personnel for inclement weather or in the interest of national security and may be required to report for work when other employees are excused.

This position is subject to the possibility of workdays on weekends and holidays, as well as, rotating shifts, often consisting of other than normal duty hours.

The staff member may be recalled to duty and/or required to work overtime as necessary to meet mission requirements.

May be required to possess a valid drivers license. Travel to other facilities may be required within the normal scope of duties.

The incumbent is required to obtain Navy Lodging Program (NLP) front desk certification within 6 months of employment front desk certification as well as, any other requirements outlined in the Lodging Career Path Guide.

Benefits

All benefits offered (medical, dental, life insurance, spouse & dependent life insurance, long-term disability, retirement, and 401(k) savings plan).

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