Collections Specialist

3 days ago


Milwaukee, Wisconsin, United States The LaSalle Group Full time

Collections Specialist Job Summary

We are seeking a skilled Collections Specialist to join our team. As a Collections Specialist, you will play a crucial role in helping customers resolve their financial obligations. The ideal candidate will have excellent communication skills and experience in outbound collections.

  • Handle 70-100 outbound collection calls daily
  • Assist customers in setting up payment plans and resolving past-due balances
  • Use negotiation skills to work through challenging conversations with customers
  • Ensure compliance with company policies and maintain professional conduct
  • Meet performance targets and maintain accuracy in all transactions

Collections Specialist Requirements

  • 1+ year of experience in outbound collections
  • Collections experience within the past 5 years is a must
  • Must have experience with payment plan negotiations
  • High volume customer service/CSR roles are not applicable unless directly related to collections
  • Candidates must reside within 100 miles of a designated area

Collections Specialist Benefits

  • Fully remote role with equipment provided
  • Competitive hourly pay: $18/hour with potential for bonuses up to $600/month
  • Opportunity to make an impact by helping customers set up payment plans and negotiate settlements
  • Join a supportive and dynamic team


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