Senior Voice Communications Specialist
3 weeks ago
At Competitive Range Solutions LLC, we are seeking a highly skilled Senior Voice Communications Specialist to join our team. This role will be responsible for directing and managing the program's executive support group, utilizing expertise in VoIP, VoSIP, and TDM technologies.
Key Responsibilities:
- Operate, maintain, and modernize voice communication services to ensure seamless and secure telecommunications.
- Manage and maintain government-furnished Cisco PBX systems, VoIP, VoSIP, ACD, and all associated telecommunications management systems 24x7x365.
- Develop and execute a comprehensive preventive maintenance program to update all voice infrastructure with the latest patches, vendor upgrades, and security/compliance requirements.
- Continuously monitor the performance of voice systems and infrastructure, taking corrective actions when necessary to ensure optimal operation.
- Respond promptly to customer incident tickets, restoring systems and services to full operational capability with minimal downtime.
- Maintain and update all relevant documentation, ensuring all systems are compatible with long-distance, local exchange networks and central office connections via SIP or TDM.
- Work closely with Long-Distance and Local Exchange Carriers and government stakeholders on current and future numbering plans and technology provisions.
- Provide technical and project management support for voice projects, including PBX analysis/implementations, VoIP technical design, and wireless product troubleshooting.
Requirements:
- Active Secret Clearance.
- 5+ years' experience in operating and maintaining Cisco PBX systems.
- Extensive experience with Cisco PBX, VoIP, VoSIP, and TDM technologies.
- In-depth knowledge and expertise in telecommunication, networking, and IT infrastructure.
- Proficiency in government telecommunications systems and standards.
- Experience in preventive maintenance programs and system troubleshooting.
- Excellent communication and customer service skills, with the ability to consult with various stakeholders.
Education/Certifications:
- Bachelor's degree in computer information systems, Computer Science, Engineering, or a related field.
- Master's degree preferred.
- Cisco certifications (e.g., CCNP, CCIE) or equivalent.
- Experience with military or government communication systems.
- Familiarity with the DoD environment and requirements.
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